How can the government help an exporter recover unpaid dues from a foreign buyer?

An Indian exporter shipped goods to a company in Kuwait but did not receive payment from the Kuwait company. Despite multiple attempts, the payment of 80 Lakhs was delayed, causing financial distress. On intervention of the government, the complaint against public authorities, the local embassy, and the company were involved. After diplomatic and legal negotiations, the company released the pending payment, and the exporter recovered his dues.

If there had been any misconduct by government personnel during this process, the exporter could have filed a complaint against public authorities or raised grievances of public authorities. The Directorate of Public Grievances would have been involved in strengthening the machinery for redressal of public grievance in such cases.

Additionally, if the exporter had concerns about the transparency of the process, he could have filed RTI matters to understand the steps taken by the involved authorities. Moreover, if the exporter was dissatisfied with the resolution, he could have lodged an Indian public authorities complaint to escalate the matter.